Is your question not listed here? Then send your question via the contact form.
Netherlands: We try to deliver your package within 1 or 2 working days. Keep in mind that there may be a delay with holidays.
Netherlands: 1 to 2 working days
Belgium: 2 to 3 working days
Germany: 2 to 3 working days
Rest of the world: 3 to 8 working days
Netherlands: €5.95 DPD
Belgium: €7.20 DPD
Germany: €8.81 DPD
France: €10.74 DPD
Poland: €15.80 DPD
UK: €11.94 DPD
The cap of the Woed caps are made of cork. If the cap has become dirty you can clean it with a damp cloth. If the fabric has become dirty, you can also clean it with a damp cloth or dip it in water. You can also use our Woed cap washer to wash the cap. It can easily go into the dishwasher. Keep in mind, when you clean the caps, the cork may become discolored.
Yes you can through our return portal. Click here for our portal
You have your cap in and you see wrinkles at the cork flap. This is normal.
The valve is not glued, so the cork layer has not come loose. The wrinkle may have come because the valve was slightly bent, causing a wrinkle. You can try to iron the flap flat. This makes the wrinkles go away.
Adult caps are approximately 52 cm minimum in circumference and 60 cm maximum in circumference.
children's caps are approximately 47 cm minimum in circumference and 53 cm maximum in circumference.
Because it is a natural product, sometimes there may be color differences or imperfections on our products. Unfortunately, there is nothing we can do about this as it is usually in the wood or cork.
Yes, you will receive a pin with each watch to shorten your watch yourself. Would you like help with shortening? See our manual here
Yes, after payment the product will be carefully packed and shipped via DHL. After DHL has accepted the package a track and trace code will be sent to your e-mail address.
You certainly can! Send us a message at [email protected] with your info. We will contact you as soon as possible to make an appointment so you can see and feel the products first.