Is your question not listed here? Then send your question via the contact form.

What is the delivery time?

Netherlands: We try to deliver your package within 1 or 2 working days. Keep in mind that there may be a delay with holidays.

Netherlands: 1 to 2 working days

Belgium: 2 to 3 working days

Germany: 2 to 3 working days

Rest of the world: 3 to 8 working days

What are the shipping costs?

Netherlands: €4,95 DPD
Belgium: €5.95 DPD
Germany: €5.95 DPD
France: €8.95 DPD
Poland: €7.95 DHL
UK: €9.95 DPD

My cap got dirty, now what?

The cap of the Woed caps are made of cork. If the cap has become dirty you can clean it with a damp cloth. If the fabric has become dirty, you can also clean it with a damp cloth or dip it in water. You can also use our Woed cap washer to wash the cap. It can easily go into the dishwasher. Keep in mind, when you clean the caps, the cork may become discolored.

My cork valve has wrinkles

You have your cap in and you see wrinkles at the cork flap. This is normal.

The valve is not glued, so the cork layer has not come loose. The wrinkle may have come because the valve was slightly bent, causing a wrinkle. You can try to iron the flap flat. This makes the wrinkles go away.

How big are the adult caps?

Adult caps are approximately 52 cm minimum in circumference and 60 cm maximum in circumference.

How big are the kids caps?

children's caps are approximately 47 cm minimum in circumference and 53 cm maximum in circumference.

My cap or sunglasses have color differences or blemishes

Because it is a natural product, sometimes there may be color differences or imperfections on our products. Unfortunately, there is nothing we can do about this as it is usually in the wood or cork.

My watch is too big, can I shorten it?

Yes, you will receive a pin with each watch to shorten your watch yourself. Would you like help with shortening? See our manual here

AfterPay - Pay afterwards (Netherlands)

AfterPay carries out the complete post-payment process for www.woedonline.nl. This means that you will receive a payment summary from AfterPay. With the AfterPay App you can view this payment summary and pay, safely and very easily from your smartphone. In the online environment My AfterPay you can manage your payment statements from your computer or tablet. AfterPay keeps you informed via push notifications & email when a payment statement is ready for you. To approve your request to pay afterwards, AfterPay performs a data check. AfterPay has a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment with AfterPay is not authorized, then you can of course pay your order with another payment method. You can always contact AfterPay for questions. For more information, please refer to AfterPay.

I have ordered a product, can I track it?

Yes, after payment the product will be carefully packed and shipped via DHL. After DHL has accepted the package a track and trace code will be sent to your e-mail address.

I would really like to have your products in our store/webshop, is that possible?

You certainly can! Send us a message at info@woedonline.nl with your info. We will contact you as soon as possible to make an appointment so you can see and feel the products first.