Return Policy
Woed’s return policy
You may choose to return (part of) your order for various reasons. Please read this page carefully to avoid misunderstandings and possible delays.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging.
Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when you return it.
Always register your return with us online. Our warehouse does not have a drop-off counter, therefore the package cannot be delivered to us in person.
Please also keep the original packaging and invoice carefully. This will speed up the processing of the application.
To ensure that your return has reached us, we also recommend that you keep your proof of postage on file
Return rights
Customers have the legal right to report a product for return within 14 days of receipt without giving a reason. After this notification, the customer has another 14 days to actually return the product. If you use your right of return, you will receive the entire order amount, minus the shipping costs of the return, back into your account.
Return costs
When you return an order, you pay the return costs yourself(Netherlands, Belgium, Germany €3.95)( France + rest of Europe €4.95) . This amount will be deducted from the refund. If there is a defective or wrong product delivered, we will pay the return costs.
Liability
As the receiving party of your return, we are not responsible for damage/loss of the package in transit. Please keep the receipt you receive from the party you are returning the package to.
Processing returns
Upon receipt of the return, it will be processed as soon as possible. Any replacement items will also be shipped as soon as possible. We strive to process your shipment within 5 days.
If you receive money back from us, we will process this refund within 14 days. It depends on the speed of your bank when the money is in your account.
Conditions for returns
Of course, returned products must not have been worn or washed and must have all labels and packaging, if any. Items may be tried on but not worn. Also, do not store items in smoky areas or in a kitchen as items with odor will not be accepted as returns.
The following items cannot be returned:
-Articles that cannot be exchanged for hygienic reasons, such as dirt or stains.
-Vouchers and license codes
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging.
Report here submit your return online here.
After approval, please send the package to:
Woed
Grauwe Poldervoetpad 6
4876 AW Etten-Leur
Netherlands